Privacy Policy

Fairwind Creative is committed to protecting and respecting your privacy and personal data. We are a sole proprietorship registered by Julia (“Julie”) Melano, based out of a home residency in the city of Langford in the province of British Columbia, Canada. You may contact us by calling 1-250-900-4472.

This Privacy Policy (“Policy”) describes how Fairwind Creative (“Fairwind Creative”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Data”) you (“User”, “you” or “your”) may provide on the website, and any of its products or services (collectively, “website”). It also describes the choices and rights available to you regarding our use of your Personal Data and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. This Policy relates to services provided through our website and sets out the basis on which the Personal Data collected from you, or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Data and how We will treat it.

Collection of Personal Information

We receive and store any information you knowingly provide to us when you fill any online forms on the website, including the Contact form, Book a Meeting form, Newsletter Signup form, Business Marketing Survey and/or Creative Brief, and any future product surveys we may create. You may choose not to provide us with certain information, and may always contact us directly via phone (1-250-900-4472) or email ( to remove your information from our system. If you contact us, we may keep a record of that correspondence.

How We Use Your Information

Any information collected will be used only by Fairwind Creative to improve our products, services, and website, or to communicate with you in the form of newsletters and notices if you give us permission to do so. Fairwind Creative uses information and/or email addresses for internal purposes only. We do not sell, lease or rent information to third parties.

Through the use of Google Analytics, details of your visits to our website include, but are not limited to, traffic data, location data, cookies, the site that referred you to our site, and resources that you access during your time on our website. When you visit the website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences, pages of our website that you visit, the time spent on those pages, information you search for on our website, access times and dates, and other statistics. This data collection is performed with the sole purpose of improving our viewers’ online experience, and helps us understand which information is useful to you. Again, none of this data is sold or shared with outside sources.

Fairwind Creative’s creators are provided only with the personal information needed to complete the desired service. They are not permitted to use our customers’ information for any other purpose and are obligated by contract to keep customer information confidential. Information submitted to Fairwind Creative may be transferred across national boundaries to or from our staff in other countries. Fairwind Creative will only disclose information if required to do so by law, legal process, or if in good faith it is deemed necessary for the public interest.

It should be noted, however, that perfect security on the Internet does not yet exist; thus, we cannot warrant that our transfer of data is impenetrable or invulnerable to hackers. Internal data is shared through secured transmissions and maintained in secured databases.

Use and Processing of Collected Information

Any of the information we collect from you may be used to improve our website; improve customer service and respond to queries and emails of our customers; process transactions; run and operate our website and services. Information collected is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

We may process Personal Data related to you if one of the following applies: (i) You have given consent for one or more specific purposes. (ii) Provision of information is necessary for the performance of an agreement with you and/or for any precontractual obligations thereof; (ii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Information Transfer and Storage

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. If you are a European Union user, you are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. As such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.

The European Commission has recognized Canada, amongst a few others, as providing adequate data protection. This means that the EU has deemed it suitable for Personal Data to flow from the EU to the “safe” country, without any further safeguards being necessary. In other words, transfers to Canada will be assimilated to be intra-EU transmissions of data.

The Rights of Users

You may exercise certain rights regarding your information processed by us. In particular, European Union citizens have the right to do the following:

  1. The right to withdraw consent where you have previously given your consent to the processing of your information;
  2. The right to object to the processing of your information if the processing is carried out on a legal basis other than consent;
  3. The right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing;
  4. The right to verify the accuracy of your information and ask for it to be updated or corrected;
  5. The right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it;
  6. The right, under certain circumstances, to obtain the erasure of your Personal Information from us;
  7. The right to receive your information in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on precontractual obligations thereof.

How to Exercise these Rights

Any requests to exercise user rights can be directed to us through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by us as early as possible and always within one month.

We do not have the legal obligation to provide the above rights to any non-European Union citizens, however, please contact us if you would like to restrict the processing of your Personal Data or any of the above rights and we will. Upon request we provide you, the site visitor with access to all information [including proprietary information] that we maintain about you, such as transaction information, communications that you have directed to our site (e.g., emails, customer inquiries), and contact information (e.g., name, address, phone number) that we have stored.

Billing and Payments

We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors’ use of your Personal Data is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies, please contact us for information about which payment processor we use for your Personal Data.


The website uses “cookies” to help enhance and personalize your online experience, and to assist our internal team with reporting and website traffic evaluations. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our website and services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Links to Other Websites

Our website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that may collect your Personal Data.


Fairwind Creative takes the protection of your personal information very seriously. Any personal information we collected is stored in password-controlled servers with limited access. When passing information over the Internet through forms or other web services, information is protected through the use of encryption, specifically through the use of the Secure Socket Layer (SSL) protocol. We secure information you provide on computer servers that are in a controlled, secure environment, protected from unauthorized access, use, or disclosure. Also, the physical location of our office is guarded by 24-hour surveillance by security cameras, and all software and hardware is highly encrypted. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Data in its control and custody. We limit access to your Personal Data to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We take appropriate measures to ensure that all Personal Data is kept secure including security measures to prevent Personal Data from being accidentally lost, or used or accessed in an unauthorized way, for the duration of your use of our services.

However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Data, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Data Breach

In the event we become aware that the security of the website has been compromised or users Personal Information has been disclosed to unrelated third-parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will send you an email.

Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Changes and Amendments

We reserve the right to modify this privacy policy relating to the website at any time, effective upon posting of an updated version of this Policy on the website. When we do we will revise the updated date at the bottom of this page. Continued use of the website after any such changes shall constitute your consent to such changes.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to its terms and conditions. By using the website you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the website. See our Terms of Use.

Contacting Us

At any time you may review, alter, or remove any personal information, including the permitted uses of your personal information.

If you have any questions, comments, or requests about this Policy, please contact us by calling 1-250-900-4472 or emailing

Last updated: August 9, 2023